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Paper accepted by AMS Conference 2013


The paper "Determining Customer Outcomes by Managing Employee Emotional Display: A Multilevel Approach" by Professor Paul (co-authored by Christin Voss and Thorsten Hennig-Thurau) has been accepted by the 42nd Academy of Marketing Science (AMS) Annual Conference, to be held in May 15-18, 2013 in Monterey, CA (USA).

message of 27.02.2013