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Paper by Andreas Lechner and Prof. Dr. Michael Paul accepted by Frontiers in Service Conference


The paper "Is Emotional Authenticity in Service Delivery Always Key to Customer Satisfaction? An Empirical Investigation of Boundary Conditions" by Andreas Lechner and Prof. Dr. Michael Paul was accepted by Frontiers in Service Conference, which takes place from July 9 to July 12, 2015 in San Jose, California. On July 11, Andreas Lechner will present the paper's findings at the conference. More information is available on the conference website.

message of 10.06.2015