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Guest lecture by Prof. Paul at Johannes Gutenberg-University Mainz


From December 19 to 20, Prof. Paul visited Prof. Oliver Emrich, who holds the Chair of Management and Social Media at the Johannes Gutenberg-University Mainz. Within the scope of the master course "Decision-Making in Retailing", Prof. Paul held a guest lecture entitled "Employee Display and Emotional Labor". As a result of his talk, students gained interesting new knowledge about the importance and characteristics of frontline employees' emotional labor when interacting with customers. Besides giving a guest lecture, Prof. Paul had the opportunity to exchange ideas and views on current research with Prof. Emrich and to visit the historic parts of the town.

message of 21.12.2016