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Prof. Dr. Paul speaks at Frontiers in Service Conference and serves as faculty fellow at doctoral colloquium


Prof. Dr. Michael Paul will attend this year's Frontiers in Service Conference from June 22 to 25, 2017 in New York, NY. On June 24, he will present the findings of "Developing a Measurement Scale for the Customer Experience along the Customer Journey", a joint project conducted in cooperation with team member Markus Gahler. Besides his presentation, he will serve as a faculty fellow at the pre-conference doctoral colloquium and will give feedback to participating doctoral students on several research projects.
More information is available on the conference website.

message of 12.06.2017