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Prof. Paul discusses his research with students from University of Paderborn in a meet-the-author session


Following Prof. Dr. Nancy Wünderlich’s invitation to the University of Paderborn, Prof. Paul participated in a meet-the-author session as part of the master course "Service & Technology Management" on June 13, 2017. Based on guiding questions, students read Prof. Paul’s article "Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships" (2006, Journal of Marketing). The highly interactive session involved discussing the students’ questions as well as giving insights into the article’s development process.

message of 19.06.2017